Responsible Gambling

BETMAX RESPONSIBLE GAMBLING

Version 1.0

01 OCTOBER 2023

For most people, gambling is an exciting and fun recreational pursuit. For some individuals, gambling may result in addiction with devastating consequences for them, their families and friends. At Betmax, we understand the dangers of gambling beyond your means and we wish to protect our members. We want you to stay in control of your gambling and not allow gambling to control you.

Be Responsible - Are you developing a Problem?

Recognising that you may be developing a gambling problem is the first step to regaining control.

Remember:

üGambling should be entertaining and not be seen as a means of making money.

üOnly gamble what you can afford to lose.

üAvoid chasing losses.

üKeep track of the amount of time and funds you are dedicating to gambling.

In just a few minutes, completion of this anonymous self-assessment questionnaire which will determine your gambling risk level. Should you be deemed a problem gambler we encourage you to seek advice. Living with a gambling problem can be tough, but you are not alone. Confidential help and counselling are only a telephone call away at Gambling Help 1800 858 858 FREE with counsellors who understand that you need a safe anonymous place to seek such information about problem gambling

Stay in Control

We offer a number of facilities to help you keep control of your gambling.

Monitor your betting transactions

You can readily access a full history of transactions, withdrawals and deposits through the "Profile" icon on our website or alternatively contact your friendly Betmax support staff via LiveChat or send us an email at [email protected].

Pre-Commitment

Research shows that gambling problems are reduced when members decide in advance how much money they are willing to spend. Betmax offers a pre-commitment facility for members. Once you set your deposit limit, you can lower the cap effective immediately or should you decide to increase your limit, you will be required to give seven days notice, allowing you the option to reconsider your change. Again, simply contact your Betmax service officer to invoke this service.

Self Exclusion (Temporary or Permanent)

Self Exclusion (banning yourself from gambling websites) can be helpful in reducing your opportunities to gamble. If you need a break from gambling, you can opt to self-exclude from our services for a specified period or permanently. Our staff can provide assistance should you elect to close your Betmax account, or you can access the self-exclusion facility yourself through the "Profile" then click to “Responsible Gambling” section of our website. If you feel you need more help to stop gambling, you can download software to disable your access to online gambling sites : BETFILTER or OPTENETPC

If you are a self-excluded customer;

You must not attempt to open an account or place any bets with us (using your account or otherwise);
You are fully liable for your actions, and for all activity and bets placed on your account; and
Subject to these rules, If Betmax considers that you have deliberately circumvented our controls (e.g by duplicate account) and placed bets while you are self excluded;

3.1 Open/pending bets will be voided, and the original stake and withheld amount will be returned to your account.

3.2 Resulted bets will stand

3.3 The balance of your account will be returned to you.

Preventing Children from Gambling

Betmax only accepts members who are 18 years of age or above. We seek personal documents to verify information given to us and dedicate resources to ensure minors do not wager on our website. We expect parents and guardians not to allow minors to use our services under any circumstances.

If you suspect someone underage is using the Betmax website, please contact us and appropriate action will be taken. Internet filters can reduce the chance of underage gambling and we recommend NETNANNY or CYBERPATROL

Codes of Practice

Certain States and bodies have set codes of practice to apply to their residents engaged in gambling or to gambling providers licensed in various jurisdictions.

The following Codes of Practice published by the South Australian Independent Gambling Authority have been adopted by Betmax in relation to its South Australian members.

Advertising Code of Practice.
Responsible Gambling Code of Practice.
Requirements for Systems and Procedures designed to prevent children betting.

Similarly, Betmax supports and complies with the Australian Bookmakers Association Code of Practice which in effect comprises the following:

Objectives

To develop and promote guidelines and programmes for the responsible delivery of wagering product, and the advertising and marketing of the Bookmaking industry.
To enhance the development of the Bookmaking industry throughout all member bodies.
To responsibly provide services that will enable wagering to be a socially rewarding leisure and entertainment activity.
To assist those patrons who experience wagering related difficulties with information on, and direction to, appropriate support services.
To enhance the public perception of the Bookmaking industry.
To comply with Government policy relevant to the Bookmakers.
Australian Bookmakers' Association to continue to be the body to integrate and require State Associations to develop generic initiatives for the provision of responsible gambling nationally.

Code of Practice

The Code of Practice is a voluntary code of self-regulation and is to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory.

The handling of any complaints related to the Code is not intended to replace any policies or procedures that may exist as part of the above legislation, regulation, and rules.

Regulatory Compliance

All Bookmakers will abide by the rules and regulations of the Government and the controlling bodies in the jurisdiction in which they propose to do business. All Bookmakers must be issued with a bona fide licence from the controlling body in their jurisdiction and operate under the authority and within the scope of that licence.

Probity

The respective Bookmaker Associations in each jurisdiction shall ensure the financial and character bona fides for all Bookmakers for whom they provide fidelity guarantees or, where applicable, ensure that obligations to Government Authorities are met.

Additional Information and Help

üGambling Help NSW - https://www.gambleaware.nsw.gov.au/

üGambling Help Online- https://www.gamblinghelponline.org.au/

üGambling Support - https://www.qld.gov.au/community/getting-support-health-social-issue/gambling-problem-support

üProblem Gambling South Australia - https://www.problemgambling.sa.gov.au/

üGambling Help Western Australia - https://www.gamblinghelponline.org.au/services-in-your-state/western-australia

üNorthern Territory Government Self-Exclusion Form-https://nt.gov.au/industry/gambling/gambling/self-exclusion-from-a-sports-bookmaker-or-betting-exchange-operator

BetStop

BetStop is the National Self-Exclusion Register and from 21 August 2023, you can self-exclude from all licensed interactive wagering services providers in Australia in one simple process for periods ranging from a minimum of 3 months up to a lifetime (permanent).

Once you register, online and phone gambling providers will not be able to:

ület you place a bet

ület you open new betting accounts

üsend you marketing messages

You can nominate someone you know to support you while you are self-excluded. You can also access information about other gambling supports that are available. Please visit https://www.betstop.gov.au/.